Warranty :
All products supplied by Palmior.com have a 6 month manufacturer’s warranty period from the date the goods were delivered (unless otherwise stated and excluding consumables). This warranty does not affect your statutory rights as a consumer.
Please note, the warranty does not cover you for any defects in the goods arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than in accordance with its intended use. Consumable items, (e.g batteries) are not covered for replacement during ‘normal’ use.
Cosmetique Goods :
All of our products intended for cosmetic use are certified and tested as required by law, and ingredients for any of these items is available upon request.
Returns procedure :
Contact must be made to our customer support and we will advise whether a return is necessary, We request photographic evidence of all damages.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Items should be returned in their original packaging and ‘as new’ to the address provided by our customer service.
Before returning any items, you must inform Palmior.com of the reason for the return. Please quote your original order number on all returns and correspondences.
Please do not send your purchase back to the manufacturer.
In the event of an item returned to Palmior.com not arriving, you will be asked to provide tracking details or a receipt of proof of postage.
To complete your return, we require a receipt or proof of purchase.
If an item(s) is returned to Palmior.com without any written communication, and not in line with our returns procedure, Palmior.com will not compensate for any transport costs involved.
Exchanges :
We only replace items if they are defective or damaged. If you need to exchange it for the same item, Please contact Palmior.com via email contact@palmior.com or the ‘contact us’ form on the website. Please provide us with the original order number as reference.
Shipping returns
You will be responsible for paying for your own shipping costs for returning your item. you will be reimbursed for any reasonable carriage costs incurred by the return if the returned item is Faulty, Damaged on Arrival or if it was delivered to you wrongly.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Refund
If you are eligible for a refund, we will refund you back to the method of payment you used when you originally paid for your order. The refund amount will be the total amount you have paid for the particular order or a fraction of this, depending on the nature of the fault at hand. Please note: it is your responsibility to advise us of any changes to your PayPal email address. Refunds can take up to 30 days from receipt of the return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Need help?
Contact us at {email} for questions related to refunds and returns.